In my experience, the PS4 Platinum headset dongle not lighting up can be a frustrating issue to deal with. Here are some solutions to help you fix it.
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Troubleshooting Wireless Headset Pairing
If your PS4 Platinum Headset Dongle is not lighting up, it may be due to a pairing issue. To troubleshoot this problem, follow these steps:
1. Check the USB port: Make sure the dongle is properly inserted into the USB port on your PlayStation 4 console. If it’s loose, try plugging it into a different port.
2. Reset the dongle: Press and hold the reset button on the dongle for 10 seconds. This will reset the pairing settings and should make the dongle light up again.
3. Reset the headset: Turn off the headset and then turn it back on while holding the power button for 10 seconds. This will reset the headset’s pairing settings.
If these steps don’t resolve the issue, try performing a factory reset on both the dongle and the headset. This will erase all previous pairing information and start fresh.
Fixing Echo and Audio Issues
If your PS4 Platinum headset dongle is not lighting up, there are a few steps you can take to try and fix the issue.
First, make sure the dongle is properly connected to the USB port on your PlayStation 4. It may not be lighting up because it is not securely plugged in.
Next, try resetting the dongle by inserting a small pin into the reset hole on the back of the dongle. Hold the pin in the hole for a few seconds, then release it. This may help to reset any issues causing the lack of lighting.
Another option is to reset your wireless router, as sometimes connectivity issues can cause the dongle not to light up. Turn off your router, wait a few seconds, then turn it back on.
If none of these steps work, you may need to perform a factory reset on your headset. This will erase all saved settings, so make sure to back up any important information beforehand. To perform a factory reset, press and hold the reset button on the headset for 10 seconds.
Indicator Light and Disconnection Solutions
| Indicator Light | Disconnection Solutions |
|---|---|
| 1. Solid White Light | – Check if the headset is properly connected to the dongle – Make sure the dongle is securely plugged into the PS4 – Ensure the dongle is not blocked by any obstacles |
| 2. Blinking White Light | – Reset the dongle by unplugging and replugging it – Restart the PS4 console – Check for any interference from other wireless devices |
| 3. No Light | – Replace the batteries in the headset – Try using a different USB port on the PS4 – Reset the headset by holding the power button for 10 seconds |
Companion App Recognition Problems
If you are experiencing recognition problems with the companion app on your PS4 Platinum Headset dongle, there are a few steps you can take to try and fix the issue.
First, make sure the dongle is securely connected to the PS4 console and that it is properly inserted. Sometimes a loose connection can cause recognition problems.
Next, try resetting the dongle by pressing and holding the reset button for a few seconds. This can help to refresh the connection and resolve any issues.
If resetting the dongle does not work, try restarting your PS4 console. Sometimes a simple reboot can solve recognition problems with accessories.
If none of these steps work, check for any software updates for both the PS4 console and the companion app. Updating to the latest software versions can sometimes fix compatibility issues.
Lastly, make sure that the companion app is properly installed and configured on your device. Double-check the settings and permissions to ensure that everything is set up correctly.
FAQ
Why is my PS4 wireless headset not turning on?
Your PS4 wireless headset may not be turning on due to being out of range from your console or interference from another electronic device. Try resetting your headset or turning off and on your wireless router to troubleshoot the issue.
Why is my headset not showing up on PS4?
Your headset may not be showing up on your PS4 because the console is not recognizing it. Try going to Settings>Devices>Audio Devices>Headset and Headphones to troubleshoot the issue. Make sure the headset adapter is securely plugged in until you hear a “click,” even if it requires some force.
How do I put my PS4 Platinum headset in pairing mode?
To put your PS4 Platinum headset in pairing mode, you can turn off the headset by pressing the OFF button near the ear cup and then turn it back ON. The headset light will blink to indicate pairing mode.
How to use PS4 headset without USB?
To use a PS4 headset without USB, you can connect a Bluetooth headset by turning it on and setting it to pair mode. Then, go to Settings, select Devices, choose Bluetooth Devices, and select your headset from the list to pair it with the PS4.
