9 Ways to Solve Netflix Black Screen with Sound

Are you experiencing a frustrating black screen while streaming Netflix? Don’t worry, we’ve got you covered! Here are 9 effective solutions to fix the problem and get back to enjoying your favorite shows and movies.

Restarting Your Device

Restarting your device is a quick and easy solution to fixing the Netflix black screen with sound issue.

On a PC: Hold down the power button until the device shuts down. Wait a few seconds, then turn it back on.

On a Mac: Click the Apple menu and select Restart.

On other devices, simply power off and then power back on. This clears out any glitches that may be causing the black screen issue.

After restarting, open the Netflix app or website and see if the issue is resolved. If not, try one of the other 8 ways to solve Netflix Black Screen with Sound that we’ve outlined in this article.

Remember, restarting your device is a simple troubleshooting step that can often fix a variety of problems with content streaming services.

Troubleshooting Your Connection

Troubleshooting your connection can help solve Netflix black screen with sound issues. Start by checking your video cable and HDMI port for any glitches. If using a desktop or PC, run your web browser in admin mode to ensure you have the necessary rights. Try restarting your device by holding down the power button and waiting a few minutes before turning it back on. If the problem persists, try clearing your browser’s cache or using a different browser like Edge or Google Chrome. You can also try disabling any extensions or apps that may be affecting the content streaming service. Right-clicking on the player and accessing the player settings may also help. If the issue is with your TV or Apple TV, screenshot Netflix or use Discord screen sharing to get help from other users.

Checking Other Content

• Make sure your internet connection is stable and functioning properly.
• Check if Netflix is down by visiting their official social media pages or website.
  
• Try restarting your device or computer.
• Clear cache and cookies on your browser or app.
• Update your browser or app to the latest version.
• Check if there are any extensions or plugins on your browser that may be causing the issue.
• Disable any ad-blocker software that may be interfering with Netflix.
• Try using a different device or browser to see if the issue persists.
  
• Contact Netflix customer support for further assistance if the problem continues.

Updating Your Device

To update your device, follow these steps:

1. Check for updates in your device’s settings.
2. If an update is available, download and install it.
3. Restart your device and try watching Netflix again.

Note: Make sure you have administrator or admin rights to update your device. If you’re using a computer, run your browser as an administrator and try updating.

Updating your device can fix many glitches and improve visuals and sound quality. It’s also important to keep your device up-to-date to avoid compatibility issues with content streaming services like Netflix.

By updating your device, you can also enjoy new features and access to Netflix’s back catalog of shows and movies.

If updating your device doesn’t solve the black screen issue with sound on Netflix, try other troubleshooting tips on our list of 9 ways to solve the problem.

More solutions include checking your HDMI port and cable, using a different web browser like Google Chrome or Edge, and using apps like Discord to share your screen and watch Netflix with friends.

Remember to take a screenshot of the issue and post it on forums like XanderSt or Discord to get more help from other users and subscribers around the world.

Quitting and Reopening the App

If you’re experiencing a black screen with sound on Netflix, try quitting and reopening the app. This can sometimes resolve the issue. Steps: On desktop, use the Start menu to quit the app. On Apple TV, hit the Home button twice and swipe up on the Netflix app to quit. On iPhone, swipe up from the bottom of the screen and swipe up on the Netflix app to quit. Then, reopen the app and try playing your show or movie again. If the issue persists, try other troubleshooting tips from our list. Don’t forget to check your video cable and HDMI cable connections, and make sure your sound settings are correct.

Checking Cable and HDCP Compliance

Updated: April 2024

Fortect is a comprehensive software solution that addresses various Windows issues. While it does not specifically mention fixing the “Netflix black screen with sound” error, it can potentially help with related issues.

For example, if the error is caused by damaged system files or faulty settings, Fortect can repair them, allowing normal tasks to work again. Additionally, if the error is due to missing DLL files or incompatible drivers, Fortect can automatically fix these issues, potentially resolving the problem.

Download Fortect

Disabling VPN

To solve the Netflix black screen with sound issue, one quick solution is to disable your VPN. Many VPNs can cause a glitch in the visuals or disrupt the sound, leading to a black screen. To disable your VPN, follow these steps:

1. Go to your Start menu or Run browser.
2. Type “Control Panel” and hit enter.
3. Select “Network and Internet”.
4. Click on “Network and Sharing Center”.
5. Click on “Change adapter settings”.
6. Right-click on your VPN connection and select “Disable”.

Once your VPN is disabled, try streaming your favorite Netflix shows again. If you continue to experience the black screen issue, try taking a screenshot of the Netflix catalog and contacting Netflix support for further assistance. By following these steps, you can fix Netflix black screen and enjoy your favorite shows and soundtracks without interruption.

Checking Browser Compatibility

• Check browser compatibility: Make sure the browser you are using is compatible with Netflix. You can check their website for a list of supported browsers.
• Clear the cache and cookies: Sometimes, a build-up of cache and cookies can cause issues with Netflix. Clear your browser’s cache and cookies and try again.
• Disable browser extensions: Certain browser extensions can interfere with Netflix. Disable any extensions you have installed and try again.
• Update your browser: Make sure your browser is up-to-date. Outdated browsers can cause issues with Netflix.
  
• Check your internet connection: Slow or unstable internet connections can cause issues with Netflix. Check your connection and try again.
• Restart your device: Sometimes, simply restarting your device can solve the issue.
  
• Disable hardware acceleration: Hardware acceleration can cause issues with Netflix. Disable it in your browser’s settings and try again.
• Try a different browser: If all else fails, try using a different browser to access Netflix.
• Contact Netflix support: If none of these solutions work, contact Netflix support for further assistance.

Fixing on Safari and Edge

• Update Safari or Edge: Make sure your browser is running on the latest version to avoid any compatibility issues.
• Clear cache and cookies: Clearing cache and cookies can fix any temporary data conflicts that are causing the black screen.
  
• Disable browser extensions: Sometimes, browser extensions can cause conflicts with Netflix. Disable them to see if it fixes the issue.
• Restart your device: A simple restart can help fix any temporary glitches that are causing the black screen issue.
• Disable hardware acceleration: Disabling hardware acceleration can help fix any display or graphics-related issues that could be causing the black screen.
• Disable VPN: If you’re using a VPN, disable it and check if the black screen issue goes away.
  
• Check internet connection: Make sure you have a stable and fast internet connection. Poor internet connectivity could be causing the black screen issue.
• Troubleshoot display settings: Check your display settings and make sure they are optimized for streaming Netflix content.
• Contact Netflix support: If none of the above solutions work, contact Netflix support for further assistance.

Running Browser as Administrator

Running your browser as an administrator can solve the Netflix black screen with sound issue. This is because it provides your browser with admin rights, allowing it to access all necessary resources without any restrictions.

To do this, right-click on your browser and select “Run as administrator”. This will open the browser interface with admin rights.

If you are still experiencing the black screen with sound issue, try closing all other programs and tabs on your computer. This can help free up resources that your browser needs to run Netflix smoothly.

Additionally, make sure your internet connection is stable and that your browser and Netflix are up to date. If the issue persists, try contacting Netflix support or posting on forums like XanderSt or Discord for help.

By following these tips, you can enjoy your favorite Netflix shows and movies without any glitch or black screen issues.

Updating Graphics Driver

Updating your graphics driver can help solve Netflix black screen issues with sound. To update your driver, follow these steps:

1. Run your browser and go to the manufacturer’s website for your graphics card.
2. Search for the latest driver for your specific model.
3. Download and install the driver.
4. Restart your computer.

This should resolve any graphics-related issues that were causing the black screen with sound. Keep in mind that updating your driver won’t fix all Netflix problems, but it’s a good place to start.

If you’re still experiencing issues, try other solutions like checking your HDMI cable, restarting your device, or signing out and back in to your user account. With these tips, you can get back to enjoying your favorite shows and movies on the world’s top streaming service.

Clearing App Cache

Clearing the app cache can solve a Netflix black screen with sound. To clear the app cache on Android, go to Settings > Apps > Netflix > Storage > Clear Cache. On iOS, uninstall and reinstall the app. Also, try logging out and back into your Netflix user account. Restart your device and run your browser in incognito mode. Check if the black screen appears on other devices, like a Samsung TV. If it does, then the issue is with the Netflix app itself. Contact Netflix support or seek help on Discord screen sharing or Netflix-related forums. Remember to take a screenshot of the Netflix error message and share it with the support team.

Andrew Walker