Having trouble with your WD My Passport not working or being detected in Windows 10? Let’s troubleshoot the issue together.
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- Click here to download and install the optimization software.
- Initiate a comprehensive system scan.
- Allow the software to automatically fix and repair your system.
Checking Connection and Power Issues
If your WD My Passport is not working or detected in Windows 10, the first step is to check for connection and power issues.
1. Ensure that the USB cable is securely connected to both the WD My Passport and your computer. Try using a different USB port to rule out any issues with the port itself.
2. Check the power source of the WD My Passport. Make sure it is receiving power and try connecting it to a different power outlet if necessary.
3. If you are using a USB hub, try connecting the WD My Passport directly to your computer to see if that resolves the issue.
If after checking the connection and power issues the WD My Passport is still not working or detected in Windows 10, you may need to troubleshoot further or seek assistance from WD customer support.
Updating WD Drive Utilities and Firmware
| Step | Description |
|---|---|
| 1 | Download the latest version of WD Drive Utilities from the official WD website. |
| 2 | Install WD Drive Utilities on your computer and launch the software. |
| 3 | Connect your WD My Passport drive to your computer and select it in WD Drive Utilities. |
| 4 | Check for firmware updates for your drive and follow the on-screen instructions to update the firmware. |
| 5 | Once the firmware update is complete, safely eject your WD My Passport drive and reconnect it to your computer. |
After updating the WD Drive Utilities and firmware, your WD My Passport drive should be working properly in Windows 10. If you continue to experience issues, consider contacting WD support for further assistance.
Assigning a New Drive Letter
To assign a new drive letter to your WD My Passport in Windows 10, follow these steps:
1. Right-click on the Start menu and select Disk Management. This will open the Disk Management window.
2. Locate your WD My Passport in the list of drives. It may appear as a “removable” or “external” drive.
3. Right-click on your WD My Passport and select “Change Drive Letter and Paths.” This will open a new window.
4. Click on the “Change” button. You can then select a new drive letter from the drop-down menu.
5. Click “OK” to confirm the new drive letter. Your WD My Passport should now be assigned the new drive letter.
Running Hardware and Device Troubleshooter
- Press Win + I keys to open Settings.
- Click on Update & Security option.
- Choose Troubleshoot from the left pane.
- Select Hardware and Devices from the list.
- Click on Run the troubleshooter button.
- Follow the on-screen instructions to complete the troubleshooting process.
FAQ
Why is my WD passport not working?
Your WD Passport may not be working due to various reasons such as a faulty USB port, cable, or driver. Try restarting your computer, connecting to a different USB port, using a new USB cable, running the Troubleshooter in the Settings app, or updating/reinstalling your disk driver in Disk Management to resolve the issue.
How to fix a corrupted WD passport?
To fix a corrupted WD Passport, you can try running the CHKDSK command in CMD, assigning a new drive letter from Disk Management, using the Windows Repair Tool to check and fix errors, and reinstalling the WD driver from Device Manager.
How do I get my WD passport to work on my computer?
To get your WD Passport to work on your computer, make sure it is connected and ready to use. If you don’t see a notification pop up, you can locate it in Windows File Explorer under “This PC.”
Why is My Passport not being recognised?
My Passport may not be recognized because of a defective or incompatible cable. Ensure you are using the original USB cable that came with the drive. Also, try connecting it to a different USB port on your laptop in case one of the ports is faulty.
