Astro A20 Headset Troubleshooting and Hard Reset Guide

In this guide, we will discuss common troubleshooting issues with the Astro A20 headset and how to perform a hard reset if needed.

Identifying Power Issues

To identify power issues with your Astro A20 headset, first check the connections and ensure they are secure. Make sure the headset is properly charged before troubleshooting. If the headset still doesn’t turn on, try performing a hard reset by holding down the power button for 10 seconds. If this doesn’t work, try using a different charging cable or power source to rule out any issues with the current setup. If the problem persists, contact Astro customer support for further assistance.

Locating Essential Function Buttons

• Power Button: This button is typically located on the side or the ear cup of the headset. It is used to turn the headset on and off.
• Volume Control: Look for buttons or a dial that control the volume of the headset. These are usually located on the ear cups.
• Mic Mute Button: This button is used to mute or unmute the microphone on the headset. It is often located near the microphone itself.
• EQ Button: Some headsets have an EQ button that allows you to cycle through different equalizer settings. This button may be located on the ear cup or the control box.
  
• Charging Port: The charging port is where you plug in the USB cable to charge the headset. It is usually located on the ear cup or the control box.

Performing a Hard Reset

To perform a hard reset on your Astro A20 headset, follow these steps. First, disconnect the USB transmitter from your console or PC. Next, press and hold the power button on the headset for 30 seconds. After that, reconnect the USB transmitter and power on the headset.

This should reset the headset and troubleshoot any issues you may be experiencing. If the problem persists, check for any firmware updates on the Astro website. You can also reach out to their customer support for further assistance.

Troubleshooting Reset Problems

If you are experiencing reset problems with your Astro A20 headset, try performing a hard reset to resolve the issue. To do this, press and hold the power button for 10 seconds until the headset turns off. Once the headset is off, wait a few seconds, then turn it back on to see if the problem persists.

If the hard reset does not fix the problem, try resetting the headset’s connection to your console or device. Unplug the transmitter from the console or device, wait a few seconds, then plug it back in. This can sometimes resolve connectivity issues that may be causing the reset problems.

If the issue continues, check for any firmware updates for the headset. Updating the firmware can sometimes fix bugs or glitches that may be causing the reset problems. Visit the Astro website to download and install any available updates.

FAQs

Why isn t my Astro a20 working?

Your Astro a20 may not be working due to a battery issue. If the power light doesn’t turn on or the headset doesn’t charge properly, try replacing the battery with a new one and see if that resolves the problem.

How do I update Astro a20 firmware?

To update the Astro A20 firmware, you can do so by installing the Astro Command Center from the Windows App Store, then connecting the headphones and dongle via USB-C cable. Press the button on the dongle to display a white light, and the firmware update process should begin.

Jonathan Franklin