Having trouble with your Dell desktop keyboard and mouse not working? Let’s troubleshoot the issue together.
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How to Connect via Bluetooth in Windows
To connect your Dell desktop keyboard and mouse via Bluetooth, follow these steps:
1. Turn on Bluetooth on your Dell desktop: Click on the Start menu, then go to Settings > Devices > Bluetooth & other devices. Toggle the Bluetooth switch to turn it on.
2. Put your keyboard and mouse in pairing mode: Most Bluetooth keyboards and mice have a button you can press to put them in pairing mode. Refer to the user manual for specific instructions.
3. Pair your devices with your Dell desktop: In the Bluetooth settings, click on “Add Bluetooth or other device” and select Bluetooth. Windows will search for nearby devices, so select your keyboard and mouse from the list to pair them.
If your keyboard and mouse are still not working after following these steps, consider checking the batteries, ensuring the devices are within range, or restarting your computer. If the issue persists, there may be a hardware problem that requires further troubleshooting.
Troubleshooting USB Connection Issues
- Check USB Connections
- Ensure that the keyboard and mouse are properly plugged into the USB ports on the Dell desktop.
- Try plugging the devices into different USB ports to see if the issue is with a specific port.
- Restart the Computer
- Save any work you have open and restart the Dell desktop.
- After the computer has rebooted, check to see if the keyboard and mouse are now working.
- Update USB Drivers
- Open Device Manager by pressing Windows key + X and selecting Device Manager.
- Locate the USB controllers section and right-click on each device to select Update driver.
- Check for Windows Updates
- Open Settings by pressing Windows key + I.
- Go to Update & Security and click on Check for updates.
- Test with Different Keyboard and Mouse
- Try using a different keyboard and mouse to see if the issue is with the devices themselves.
- If the new devices work, the problem may be with the original keyboard and mouse.
Running the Bluetooth Troubleshooter
1. Open the Settings menu by clicking on the Start button and selecting Settings.
2. In the Settings menu, go to Update & Security.
3. Click on Troubleshoot in the left-hand menu.
4. Scroll down and select Bluetooth from the list of troubleshooters.
5. Click on Run the troubleshooter and follow the on-screen instructions to identify and resolve any Bluetooth connectivity issues.
By running the Bluetooth Troubleshooter, you can quickly pinpoint the source of the problem with your Dell desktop keyboard and mouse not working. This tool will help you troubleshoot any Bluetooth-related issues and get your devices up and running again.
Diagnosing with SupportAssist
| Issue | Solution |
|---|---|
| Keyboard not working | 1. Check the keyboard connection to the desktop. 2. Restart the desktop and check if the keyboard works. 3. Try using a different keyboard to see if the issue is with the hardware. |
| Mouse not working | 1. Check the mouse connection to the desktop. 2. Try using a different USB port for the mouse. 3. Update the mouse driver through SupportAssist. |
F.A.Qs
Why is my keyboard and mouse not working on my desktop?
Your keyboard and mouse may not be working on your desktop due to dead or dying batteries in the devices, or outdated drivers that need to be updated.
Why is my Dell desktop keyboard not working?
Your Dell desktop keyboard may not be working due to a loose USB cable or wireless USB receiver connection. Try reseating the cable or receiver, replacing the batteries if it’s a wireless keyboard, saving data, closing programs, and restarting the computer to see if that resolves the issue.
Why is my Dell computer not letting me type?
Your Dell computer may not be letting you type because of a keyboard issue that can sometimes be resolved by restarting the laptop. If that doesn’t work, there may be a problem with the Fn, Scroll lock, or Number lock keys. Try pressing the relevant key along with the Esc key to troubleshoot the problem.
