I recently encountered a frustrating issue with the Snipping Tool on my computer while using Kaspersky antivirus software.

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Troubleshooting Compatibility Issues

If you are experiencing compatibility issues with the Snipping Tool and Kaspersky antivirus, there are a few troubleshooting steps you can try to resolve the problem.

First, check if Kaspersky is blocking the Snipping Tool from capturing screenshots by accessing the application control settings. Make sure that the Snipping Tool is allowed to run without any restrictions.

If the issue persists, try reinstalling the Snipping Tool to see if that resolves the grey screen problem.

If the problem still persists, you may need to temporarily disable Kaspersky while using the Snipping Tool to capture screenshots. Be sure to re-enable the antivirus afterwards to ensure your system remains protected.

Adjusting Kaspersky Settings

To adjust the Kaspersky settings to resolve the Snipping Tool grey screen issue, follow these steps:

1. Open the Kaspersky application on your computer.
2. Go to the Settings menu.
3. Look for the Advanced Settings option.
4. Navigate to the Protection tab.
5. Locate the System Watcher section.
6. Disable the System Watcher feature by toggling it off.
7. Restart your computer for the changes to take effect.

Updating Graphics Drivers

Step Description
1 Open Device Manager by pressing Windows key + X and selecting Device Manager.
2 Expand the Display adapters section to view your graphics card.
3 Right-click on your graphics card and select Update driver.
4 Choose Search automatically for updated driver software and follow the on-screen instructions.
5 Once the driver update is complete, restart your computer.

Resolving Screen Capture Problems

If you are experiencing a grey screen issue with the Snipping Tool due to Kaspersky, follow these steps to resolve the problem:

Disable the Kaspersky Secure Keyboard Input feature as it may be causing conflicts with the Snipping Tool.
Open the Kaspersky application and navigate to the Settings menu.
Locate the Additional section and find the Secure Data Input option.
Uncheck the box next to Secure Data Input to disable this feature.
Restart your computer to apply the changes and test the Snipping Tool again.

Following these steps should help resolve the grey screen issue with the Snipping Tool caused by Kaspersky.

F.A.Qs

Why is my Snipping Tool showing a grey screen?

Your Snipping Tool is showing a grey screen because the HDR option is enabled on a Windows 11 system with many apps, including the latest version of Edge in HDR mode. Disabling the HDR option may cause the content to appear over-saturated.

What’s wrong with my Snipping Tool?

Your Snipping Tool may not be functioning properly due to various reasons such as enabled Focus Assist, corrupted app, or outdated graphics driver.

How do I enable Kaspersky screenshots?

To enable Kaspersky screenshots, you need to open the main application window and navigate to the Protection section. From there, select the Safe Money subsection and ensure that the Safe Money switch is turned on.

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