Having trouble connecting to the internet through your Xfinity Ethernet ports? You’re not alone.
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Check Physical Connections
To troubleshoot inactive Ethernet ports on your Xfinity device, start by checking the physical connections. Ensure that the Ethernet cable is securely plugged into both the Xfinity device and the connected device.
Inspect the Ethernet cable for any visible damage or wear, and if necessary, replace it with a new one.
Additionally, check that the Ethernet port on the Xfinity device is not physically damaged or obstructed. Clean out any dust or debris that may be blocking the connection.
Try connecting the Ethernet cable to a different port on the Xfinity device to see if the issue is specific to one port.
If the Ethernet ports are still inactive after checking the physical connections, you may need to contact Xfinity customer support for further assistance.
Restart Your Equipment
Start by powering off your modem and router by unplugging them from the power source.
Wait for about 30 seconds before plugging them back in.
Once they have restarted, check to see if the Ethernet ports are now active and able to connect.
If the issue persists, you may need to contact Xfinity customer support for further assistance.
Update Modem and Router Firmware
| Device | Manufacturer | Model | Current Firmware Version | Update Firmware |
|---|---|---|---|---|
| Modem | Xfinity | Model X1234 | v1.0 | Update Firmware |
| Router | Linksys | Model WRT1200AC | v2.3 | Update Firmware |
After updating the firmware on your modem and router, restart both devices and check if the Ethernet ports are now active and able to connect.
Configure Network Settings
1. Access the modem’s settings by typing the IP address (usually 10.0.0.1 or 192.168.1.1) into your web browser’s address bar.
2. Log in with the default username and password (usually “admin” for both) or the customized credentials if you have set them up previously.
3. Navigate to the network settings or LAN section to check if the Ethernet ports are enabled and functioning properly.
4. If the Ethernet ports are inactive, try resetting them by disabling and re-enabling them in the modem’s settings.
5. Make sure the Ethernet cables are securely connected to both the modem and the device you are trying to connect.
6. Restart the modem and the device to see if the Ethernet ports become active and allow for a successful connection.
7. If the issue persists, contact Xfinity customer support for further assistance or to inquire about a replacement modem if necessary.
FAQ
Why is my Ethernet not working even though it’s connected?
Your Ethernet may not be working even though it’s connected because the cable could be damaged or not seated properly. Try checking the cable for any physical damage and switch to a different cable if needed. Additionally, try switching to a different router port as ports can sometimes go bad.
How to enable Ethernet on Xfinity router?
To enable Ethernet on your Xfinity router, simply plug one end of an Ethernet cable into your computer or device and the other end into the Ethernet port on your Xfinity gateway. No network name or password is required.
How do I fix Ethernet not having internet?
To fix Ethernet not having internet, you can troubleshoot router issues, run the Network and Internet Troubleshooter, restart or update the Ethernet driver, change the network profile, turn off metered connection, change the DNS server, flush the DNS cache, and reset the network settings.
How to tell if an Ethernet port is bad?
How to tell if an Ethernet port is bad? One way to test is by opening a command prompt and typing “ping 127.0.0.1” to ping localhost. If the response time is not consistently under 1ms, especially if it fluctuates, then the Ethernet port may be bad.
