In this article, I will discuss how to fix the Canon PIXMA printer offline issue.

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Restart Printer Spooler Service

To restart the Printer Spooler Service on your Canon PIXMA printer, follow these steps:

1. Press the Windows key + R to open the Run dialog box.

2. Type “services.msc” and press Enter to open the Services window.

3. Scroll down and locate the “Print Spooler” service.

4. Right-click on “Print Spooler” and select “Restart” from the context menu.

5. Wait for the service to restart and then close the Services window.

6. Try printing a test page on your Canon PIXMA printer to see if the issue has been resolved.

If restarting the Printer Spooler Service does not fix the offline issue, you may need to troubleshoot further by checking the printer connections, reinstalling the printer driver, or restarting your computer.

Disable Use Printer Offline Feature

To disable the Use Printer Offline feature on your Canon PIXMA printer, follow these steps:

1. Right-click on the printer icon in the Taskbar or Control Panel on your Windows 10 or Windows 11 computer.

2. Select See what’s printing from the context menu.

3. Click on Printer in the top menu, then uncheck the Use Printer Offline option.

4. If the printer remains offline, try restarting both the printer and your computer. Make sure the printer is properly connected to the computer and powered on.

5. Check for any pending print jobs in the printer queue and clear them if necessary.

6. Update the printer driver to the latest version from the Canon website to ensure compatibility with your operating system.

7. If the issue persists, try resetting your printer by unplugging it from the power source for a few minutes before plugging it back in.

8. If none of the above solutions work, consider contacting Canon customer support for further assistance.

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Reinstall Canon Printer Driver

To reinstall the Canon printer driver, follow these steps:

1. Uninstall the current Canon printer driver:
– Go to the Control Panel on your Windows computer.
– Select “Programs and Features” or “Add or Remove Programs.”
– Locate the Canon printer driver in the list of installed programs.
– Click on the driver and select “Uninstall.”

2. Download the latest Canon printer driver:
– Visit the official Canon website.
– Look for the driver that is compatible with your printer model and operating system (e.g., Windows 10 or Windows 11).
– Download the driver to your computer.

3. Install the new Canon printer driver:
– Double-click on the downloaded driver file.
– Follow the on-screen instructions to complete the installation process.
– Restart your computer to ensure the new driver is properly installed.

Run Diagnostic Tool

Canon PIXMA printer diagnostic tool.

Step Description
1 Open the Control Panel on your computer.
2 Click on “Devices and Printers”.
3 Locate your Canon PIXMA printer in the list of devices.
4 Right-click on the printer and select “Run Diagnostic Tool”.
5 Follow the on-screen instructions to diagnose and fix the offline issue.

Fix Printer Offline Error on Mac

To fix the Canon PIXMA Printer Offline issue on your Mac, follow these steps:

1. Check Printer Connection: Ensure that your printer is properly connected to your Mac via USB cable or Wi-Fi network.

2. Restart Printer: Turn off your printer, wait for a few seconds, and then turn it back on to reset the connection.

3. Restart Mac: Sometimes, restarting your Mac can help resolve the offline printer error.

4. Update Printer Driver: Make sure you have the latest printer driver installed on your Mac. Visit the Canon website to download and install any updates.

5. Reset Printing System: Go to System Preferences > Printers & Scanners, right-click on the printer, and select “Reset printing system.” Re-add the printer and check if it’s online.

6. Check Printer Status: Ensure that there are no paper jams, low ink levels, or any other physical issues with the printer that may be causing it to go offline.


Why is my Canon printer saying its offline?

Your Canon printer is saying it’s offline for several possible reasons.

How do I get my Canon printer to go back online?

To get your Canon printer back online, you can try restarting the printer, checking the connection between the printer and computer, and ensuring that the printer is set as the default printer on your device. Additionally, you may need to update the printer driver or reinstall the printer software.

Can I use my Canon printer without Internet?

Yes, you can use your Canon printer without Internet by printing files and documents stored on your local hard drive or an attached disk or USB stick.

How do I get my printer back online?

To get your printer back online, you can troubleshoot offline printer problems in Windows by checking the printer connections, restarting the printer, and ensuring it is set as the default printer on your computer.

Example Message

If your Canon printer is offline, make sure to check the connection, power source, and printer settings before attempting to troubleshoot the issue. Download this tool to run a scan

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