Having trouble with the “Cannot Verify Server Identity” issue on Windows? Here’s an easy fix.

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Identifying the Issue

When encountering the error “Cannot Verify Server Identity” on Windows, the issue likely lies with the public key certificate. This certificate is used to verify the identity of the server, but if it is not trusted or has expired, the error message may appear. To fix this issue, you will need to update or install a new public key certificate on your Windows machine.

Additionally, make sure that the date and time settings on your computer are accurate, as an incorrect date or time can also cause this error to occur. Check and adjust the date and time settings on your Windows machine to ensure they are correct.

Another common cause of this error is a misconfiguration in the network settings, particularly with IEEE 802.1X or Extensible Authentication Protocol. Verify that your network settings are properly configured and that there are no issues with IEEE 802.1X or EAP.

If you are connected to a domain controller, ensure that replication is functioning properly and that the domain controller is accessible. Check the connectivity to the domain controller and troubleshoot any replication issues that may be causing the error.

Common Causes

  • Open Settings by pressing Win + I
  • Click on Time & Language
  • Ensure that the date and time are correct
  • Toggle Set time automatically to ON if it is off

Clear SSL Cache

  • Open Run dialog by pressing Win + R
  • Type in “inetcpl.cpl” and press Enter
  • Click on the Content tab
  • Click on Clear SSL state

Update Certificate Revocation List

  • Open Internet Options from Control Panel
  • Click on the Advanced tab
  • Check the box next to “Check for publisher’s certificate revocation”
  • Click Apply and OK

Restarting Mail App and iOS Device

To restart the Mail app and your iOS device, follow these steps:

1. Close the Mail app on your iOS device by double-clicking the Home button and swiping up on the Mail app preview.

2. Restart your iOS device by holding down the Power button until the slider appears, then slide to power off.

3. Wait a few seconds, then press and hold the Power button again until the Apple logo appears.

4. Once your device has restarted, open the Mail app again and check if the “Cannot Verify Server Identity” error message persists.

If the issue continues, you may need to troubleshoot further or seek assistance from a professional.

Deleting and Re-adding Email Account

To fix the “Cannot Verify Server Identity” issue on Windows, one solution is to delete and re-add your email account. This can help refresh the connection and resolve any authentication problems that may be causing the error.

To do this, first open your email client and navigate to the account settings menu. Find the option to remove or delete the email account that is experiencing the issue.

Once the account has been deleted, you can then re-add it by entering the necessary information such as your email address, password, and server details. Make sure to double-check all the settings to ensure they are correct.

After re-adding the account, try sending a test email to see if the issue has been resolved. If you continue to encounter the “Cannot Verify Server Identity” error, you may need to contact your email provider for further assistance or check for any updates that may be available for your email client.

Updating iOS and Carrier Settings

To resolve the “Cannot Verify Server Identity” issue on Windows, it may be necessary to update your iOS and carrier settings. This can help ensure that your device is communicating properly with the server.

First, check for any available iOS updates by going to Settings > General > Software Update. Make sure your device is connected to Wi-Fi and has enough battery life to complete the update process.

Next, update your carrier settings by going to Settings > General > About. If there is an update available, you will see a prompt to install it. Follow the on-screen instructions to complete the update.

After updating both your iOS and carrier settings, restart your device to ensure the changes take effect. This simple step can often resolve connectivity issues and help verify the server’s identity.

By keeping your device’s software up to date, you can ensure that it functions properly and maintains secure connections with servers.

Resetting Network Settings

To reset network settings on Windows and fix the “Cannot Verify Server Identity” issue, follow these steps:

Step 1: Press the Windows key + R to open the Run dialog box.

Step 2: Type “cmd” and press Enter to open the Command Prompt.

Step 3: In the Command Prompt, type “netsh int ip reset” and press Enter to reset the TCP/IP stack.

Step 4: Restart your computer to apply the changes.

This process will reset your network settings and may resolve the server identity verification issue on Windows.

Performing a Factory Reset

To perform a factory reset on Windows:

First, click on the Start menu and select “Settings.”

Next, navigate to “Update & Security” and choose “Recovery.”

Then, click on “Get started” under the “Reset this PC” section.

Follow the on-screen instructions to complete the factory reset process.

After the reset is complete, your Windows system should be back to its original state.

Remember to back up any important files before performing a factory reset to avoid data loss.

If you are still experiencing issues with server identity verification, consider seeking help from a professional IT support team.


Why do I keep getting notifications saying Cannot verify server identity?

I keep getting notifications saying “Cannot verify server identity” because the SSL Certificate on the mail server does not match the server settings on my iPhone.

What does the identity of eas outlook com cannot be verified mean?

The identity of eas outlook com cannot be verified means that the certificate used for the server connection may have changed, does not match the domain name, or is not signed by a well-known company, causing the secure connection to fail and display an error message.

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