Having trouble with Zoom’s screen share feature? If you can’t see the shared screen during a meeting, you’re not alone. Let’s explore some possible solutions to this common issue.

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Restart and Reconfigure Your Settings

If you are experiencing difficulties with Zoom screen share and cannot see the shared screen, it may be due to settings on your end.

To resolve this issue, start by restarting your Zoom application. This simple step can often fix minor glitches that may be causing the problem.

Next, reconfigure your settings by navigating to the “Settings” tab within the Zoom application. Check your video settings to ensure that screen sharing is enabled and that your display is set to show shared screens.

If you are still unable to see the shared screen after adjusting your settings, try asking the presenter to stop and restart the screen share. This can sometimes refresh the connection and resolve the issue.

If the problem persists, consider restarting your computer or device. Sometimes a simple reboot can clear up any technical issues that may be affecting the screen share feature.

Lastly, if none of these steps work, contact Zoom’s customer support for further assistance. They may be able to provide additional troubleshooting steps or guidance to help you resolve the screen share problem.

Update and Adjust Software Preferences

1. Check your Zoom software version and update it to the latest version. This can often resolve compatibility issues that may be causing the problem.

2. Ensure that your internet connection is stable and strong. A weak connection can lead to delays in screen sharing and viewing.

3. Adjust your screen sharing settings in Zoom. Go to the settings menu and make sure that you have enabled the option to allow others to share their screen with you.

4. Check your computer’s display settings. Make sure that your screen resolution is set correctly and that any display scaling options are adjusted for optimal viewing.

5. Restart your computer and the Zoom application. Sometimes a simple reboot can resolve technical issues that are causing screen sharing problems.

Reinstall and Check Permissions

Step Instructions
1 Uninstall the Zoom application from your device.
2 Download the latest version of the Zoom application from the official website.
3 Install the Zoom application on your device.
4 Open the Zoom application and check your permissions settings.
5 Make sure that the necessary permissions, such as camera and screen share, are enabled for the Zoom application.
6 Join a Zoom meeting and test the screen share feature to see if the issue has been resolved.

By following these steps, you should be able to reinstall the Zoom application and check your permissions settings to resolve the issue of not being able to see a shared screen during a Zoom meeting.

Ensure Internet and System Compatibility

Next, check the system requirements for Zoom. Ensure that your device meets the minimum requirements for running Zoom smoothly. This includes having the latest version of the Zoom app installed on your device.

If you are still experiencing issues with screen sharing, try restarting your device and the Zoom app. Sometimes a simple restart can resolve any technical glitches that may be causing the problem.

Additionally, check if the person sharing the screen has enabled the screen sharing option in the Zoom settings. They may need to give permission for others to view their screen.

If you are using multiple monitors, make sure you have selected the correct screen to share in the Zoom settings. Sometimes the wrong screen may be selected, causing the shared screen to not appear.

Lastly, update your device’s operating system and Zoom app to the latest versions. This can help resolve any compatibility issues that may be causing the screen sharing problem.


Why can’t i see a shared screen on Zoom?

You can’t see a shared screen on Zoom because the screen sharing feature may be disabled. If the screen sharing setting is grayed out in the web portal Settings page, it has likely been locked at either the group or account level. Contact your Zoom admin for help enabling it.

Why is my Zoom screen black when I share?

Your Zoom screen may be black when you share because the option for “Enable hardware acceleration for screen sharing” is checked. To fix this, click on the Advanced button and uncheck this option. If the issue persists, you can create a new case for further assistance.

Why is screen sharing not working?

Screen sharing may not be working due to network issues. Try turning Airplane mode on and off on the device to reset the network. Additionally, contact your network administrator to ensure the network is configured properly for screen sharing.

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