Having trouble with your Hotspot Shield connection on WiFi? Let’s troubleshoot the issue together.
Restart Your Device to Resolve Issues
Restart Your Device
If you are experiencing connection issues with Hotspot Shield on WiFi, one simple solution is to restart your device. This can help to reset the network connection and resolve any temporary glitches that may be causing the problem.
To do this, simply turn off your device, wait a few seconds, and then turn it back on. Once the device has restarted, try connecting to Hotspot Shield again and see if the issue has been resolved.
If restarting your device does not resolve the issue, there may be other underlying factors contributing to the problem that will require further troubleshooting.
Manually Start the VPN Process
If you are still unable to connect to the VPN, try switching to a different Wi-Fi network to see if the issue is specific to your current network. You can also try connecting to the VPN using a different device to see if the problem is isolated to one device.
End Conflicting Processes in Task Manager
- Open Task Manager by pressing Ctrl+Shift+Esc
- Click on the Processes tab to view all running processes
- Look for any processes related to Hotspot Shield or any other VPN software
- Select the conflicting processes and click on End Task to stop them
- Close Task Manager and attempt to connect to Hotspot Shield again
Reinstall the VPN Software
If you are still experiencing connection issues after reinstalling the VPN software, you may need to check your network settings and firewall. Make sure that the VPN is allowed through any firewall or security software on your device. Additionally, you can try clearing your browser’s cache and cookies to see if that resolves the issue.
If the problem persists, you may want to contact Hotspot Shield customer support for further assistance. They can help troubleshoot the issue and provide guidance on resolving any connection problems you may be experiencing.