Struggling with a WiFi connection that won’t allow access to the internet can be frustrating.

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Identifying Connection Issues

To identify connection issues when facing a situation where there is no internet connection but WiFi is working, follow these steps. First, check if other devices are experiencing the same issue. If they are, the problem may lie with the router or internet service provider. Next, restart the device experiencing the issue to see if that resolves the problem. If not, try forgetting the WiFi network and reconnecting to see if that helps establish a connection.

If the problem persists, consider resetting the router or modem as a final troubleshooting step.

General Troubleshooting Steps

  • Check Network Cables:

    • Make sure all cables are securely connected to the modem/router.
    • Inspect cables for any visible damage.
  • Restart Modem/Router:

    • Unplug the power cable from the modem/router.
    • Wait for 30 seconds, then plug the power cable back in.
    • Allow the modem/router to fully restart before testing the connection.
  • Check Network Settings:

    • Ensure the WiFi is enabled on your device.
    • Verify that the correct network is selected.
    • Check for any IP address conflicts.
  • Update Network Drivers:

    • Open Device Manager by pressing Windows key + X and selecting it.
    • Expand the Network adapters category.
    • Right-click on your network adapter and select Update driver.

Resolving IP and Wireless Adapter Conflicts

Wireless network and IP address conflict diagram

To resolve IP and wireless adapter conflicts when you have no internet connection but WiFi is working, begin by restarting your router and modem. Next, check for any IP address conflicts on your devices by releasing and renewing the IP address. If the issue persists, update your wireless adapter drivers to ensure compatibility with your network. Additionally, check for any software or settings that may be blocking the connection. If all else fails, contact your internet service provider for further assistance.

Resetting Network Equipment

Network router reset page

Resetting your network equipment can help resolve issues with your internet connection even if your WiFi is working. Start by unplugging your router and modem from the power source. Wait for about 30 seconds before plugging them back in. If you have an Apple device such as an iPad, iPhone, or Apple TV, make sure to restart them as well to refresh the connection. Check if your internet connection is back after resetting the network equipment. If the issue persists, contact your internet service provider for further assistance.


Why does my internet keep saying no internet connection?

Your internet may keep saying no internet connection due to router or modem issues. These devices are the primary gateway to internet access and problems can arise from various reasons such as outdated firmware, hardware malfunctions, overheating, or temporary glitches in their operation.

Why does my iPhone keep saying I have no internet connection?

Your iPhone may keep saying you have no internet connection due to a poor connection signal, incorrect Wi-Fi password, Wi-Fi or mobile data settings, restricted network settings, or a bulky phone case. Increasing your internet speed may help resolve the issue.

Why am I suddenly not connected to the internet?

It seems that you are suddenly not connected to the internet. This could be due to various factors such as problems with your equipment, inadequate speeds, network congestion, or inclement weather. Restarting your modem/router is a common solution to resolve the issue.

How to connect to the internet when no Wi-Fi connection is available?

To connect to the internet when no Wi-Fi connection is available, you can use your smartphone as a mobile hotspot. Simply enable the “personal hotspot” or “mobile hotspot” option in your device’s settings, and then connect other devices to the hotspot as you would with a regular Wi-Fi network.

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