In troubleshooting my device, I discovered that the Ethernet connection is not working, while the WiFi connection is functioning properly.

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Check Physical Connections

Restart the device: Sometimes a simple restart can resolve connection problems. Turn off the device, unplug the Ethernet cable, wait a few moments, then plug it back in and power on the device.

Check the network settings: Ensure the Ethernet connection is enabled in the device’s settings. Look for any error messages or warnings that could indicate a problem with the network configuration.

If these steps do not resolve the issue, consider testing the Ethernet connection with a different device to determine if the problem lies with the original device or the network itself. If the issue persists, it may be necessary to contact your internet service provider for further assistance.

Update Network Drivers

To resolve the issue of Ethernet not working while WiFi works on your device, the first step is to update your network drivers.

1. Open Device Manager by pressing Windows key + X and selecting Device Manager from the list.

2. Locate the Network adapters section and expand it to view your network devices.

3. Right-click on your Ethernet adapter and select Update driver.

4. Choose to search automatically for updated driver software.

5. Follow the on-screen instructions to complete the driver update process.

Updating your network drivers can often fix connectivity issues and ensure that both Ethernet and WiFi work properly on your device.

Configure IP Settings

Issue Description Solution
Ethernet not working, WiFi works on device Device is unable to connect to the internet via Ethernet but can connect using WiFi
  1. Open Control Panel
  2. Go to Network and Sharing Center
  3. Click on Change adapter settings
  4. Right-click on Ethernet connection and select Properties
  5. Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties
  6. Select “Use the following IP address” and enter the correct IP address, subnet mask, default gateway, and DNS server
  7. Click OK to save the settings
  8. Restart the device and test the Ethernet connection

Disable Interfering Software

If you are experiencing issues with your Ethernet connection not working but WiFi working on your device, it could be due to interfering software. To resolve this issue, disable any third-party firewall or antivirus software that may be blocking the Ethernet connection.

Additionally, check for any VPN software that could be causing conflicts with the Ethernet connection. Temporarily disabling or uninstalling the VPN software may help restore the Ethernet connection on your device.

If you have recently installed any new software or updates, it could be causing the interference. Try uninstalling the recently installed software or rolling back any recent updates to see if that resolves the issue.

In some cases, resetting your network settings on the device may also help in resolving the Ethernet connection issue. This can be done by going to the network settings on your device and selecting the option to reset network settings.

F.A.Qs

Why is my Ethernet not working but Wi-Fi is on?

Your Ethernet may not be working because there could be an issue with the Ethernet cable or connection. Make sure the cable is plugged into the correct Ethernet port on your router, not the Internet port. Try using a different Ethernet cable to see if that resolves the issue.

Why is my Wi-Fi down but Ethernet works?

Your Wi-Fi is down but Ethernet works because there may be an issue with the Ethernet adapter, router, or a conflict between the two. Try unplugging the router, removing the adapter, and connecting the cable directly to the router. If Wi-Fi still doesn’t work, consider factory resetting the router.

Why would an Ethernet cable stop working?

An Ethernet cable may stop working due to damage or bending, which can be resolved by straightening the cable or replacing it if necessary. Visual inspection for sharp bends or kinks can help troubleshoot the issue.

How do I fix Ethernet not having internet?

To fix Ethernet not having internet, you can start by running the Network and Internet Troubleshooter, restarting or updating the Ethernet driver, changing the network profile, turning off metered connection, changing the DNS server, flushing the DNS cache, and resetting the network settings.

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